{"id":11103,"date":"2023-09-22T10:26:56","date_gmt":"2023-09-22T13:26:56","guid":{"rendered":"https:\/\/ar.andersen.com\/news-en\/virtual-customer-service-a-new-channel-for-resolving-queries\/"},"modified":"2023-09-22T10:26:57","modified_gmt":"2023-09-22T13:26:57","slug":"virtual-customer-service-a-new-channel-for-resolving-queries","status":"publish","type":"post","link":"https:\/\/ar.andersen.com\/en\/virtual-customer-service-a-new-channel-for-resolving-queries\/","title":{"rendered":"&#8220;Virtual customer service&#8221; a new channel for resolving queries"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">AFIP opens a new contact channel to attend by videocall<\/h2>\n\n<p>AFIP enabled, as from this month, a new virtual customer service channel, through a Web conferencing system. Allows for remote consultations on procedures.<\/p>\n\n<p>Appointments must be requested through AFIP&#8217;s web page: option &#8220;Appointments&#8221;, enter the CUIT or CUIL, select the type of procedure &#8220;Tax-Social Security (DGI Offices)&#8221; and then select &#8220;Virtual Attention&#8221;. It is necessary to have a level 2 password.<\/p>\n\n<p>Implementation will be progressive. During the first stage, the following procedures will be enabled:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Registration of legal entities.<\/li>\n\n\n\n<li>Cancellation of registration due to death.<\/li>\n\n\n\n<li>Key binding.<\/li>\n\n\n\n<li>Consultation of retroactive registration in taxes and\/or regimes.<\/li>\n<\/ul>\n\n<p>The new tool will be available, in this first instance, to those taxpayers registered in the following agencies:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Agency 14 &#8211; Mor\u00f3n, Province of Buenos Aires.<\/li>\n\n\n\n<li>Agency 51 &#8211; CABA, Province of Buenos Aires.<\/li>\n\n\n\n<li>Agency 63 &#8211; Adrogu\u00e9, Province of Buenos Aires.<\/li>\n\n\n\n<li>Agency 66 &#8211; Tigre, Province of Buenos Aires.<\/li>\n\n\n\n<li>Neuqu\u00e9n Headquarters Agency &#8211; Province of Neuqu\u00e9n.<\/li>\n\n\n\n<li>R\u00edo Gallegos Agency &#8211; Province of Santa Cruz.<\/li>\n\n\n\n<li>Santa Fe Headquarters Agency &#8211; Province of Santa Fe.<\/li>\n\n\n\n<li>Tucum\u00e1n Headquarters Agency &#8211; Province of Tucum\u00e1n.<\/li>\n<\/ul>\n\n<p>&gt;  For more information on virtual care <a target=\"_blank\" href=\"https:\/\/servicioscf.afip.gob.ar\/publico\/sitio\/contenido\/novedad\/ver.aspx?id=404\" rel=\"noreferrer noopener nofollow\">click here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AFIP opens a new contact channel to attend by videocall AFIP enabled, as from this month, a new virtual customer service channel, through a Web conferencing system. Allows for remote consultations on procedures. Appointments must be requested through AFIP&#8217;s web page: option &#8220;Appointments&#8221;, enter the CUIT or CUIL, select the type of procedure &#8220;Tax-Social Security [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":9399,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"categories":[58,96,103],"tags":[],"class_list":["post-11103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en","category-tax-en","category-useful-data-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/posts\/11103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/comments?post=11103"}],"version-history":[{"count":1,"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/posts\/11103\/revisions"}],"predecessor-version":[{"id":11109,"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/posts\/11103\/revisions\/11109"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/media\/9399"}],"wp:attachment":[{"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/media?parent=11103"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/categories?post=11103"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ar.andersen.com\/en\/wp-json\/wp\/v2\/tags?post=11103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}